Frequently Asked Questions

1. Age Requirement

JOMPLAY Customers must be at least 18 years old and above and agree to abide by the terms and conditions imposed.

2. How to open an account with JOMPLAY?

Tap "Register", fill in your details and make a first deposit of at least MYR30. Your deposit is credited to your Main Wallet, and you can start playing once you transfer it to a game wallet. Need help? Our support team on WhatsApp can open the account with you.

3. Forgot username or password?

Contact our customer support via WhatsApp or Live Chat. After verifying your registered details, we will help you recover your username or reset your password.

4. What is the supported currency?

JOMPLAY accounts use Malaysian Ringgit (MYR) for all deposits, bets and withdrawals.

5. How to withdraw?

Log in, open "Withdrawal", choose your registered bank account and submit the form. The minimum withdrawal is MYR50, there is no withdrawal fee, and funds are only paid to the bank account in your own registered name.

6. Is my personal information secure?

Yes. All information sent to JOMPLAY is protected with encryption, and your personal and banking details are never shared with third parties.

7. What is the meaning of Wallets in JOMPLAY?

Your Main Wallet holds deposits and winnings. Each game provider has its own Product Wallet: transfer funds from the Main Wallet into a Product Wallet to play that provider's games, and back again before you withdraw.